At KNUSTUniforms.com, customer satisfaction is important to us. We strive to provide high-quality departmental uniforms for KNUST students. Please read our Refund and Returns Policy carefully before making a purchase.
1. Eligibility for Returns
You may request a return if:
- The item delivered is incorrect.
- The item received is damaged or defective.
- The item has a manufacturing defect.
- The wrong size was sent by our team.
To be eligible for a return, the item must:
- Be returned within 2 days of delivery.
- Be unworn, unwashed, and unused.
- Have all original tags attached.
- Be in its original packaging.
- Be free from stains, odors, or alterations.
Items that do not meet these conditions may not qualify for a return.
2. Non-Returnable Items
The following items cannot be returned or refunded:
- Uniforms made to your custom measurements.
- Customized or embroidered uniforms.
- Items that have been worn, washed, or altered.
- Items returned without original tags.
- Clearance or sale items (unless defective).
3. Size Exchanges
If you ordered the wrong size, we may allow an exchange subject to stock availability.
Customers requesting a size exchange are responsible for the return shipping costs unless the incorrect size was sent by our team.
Please contact us before returning any item.
4. Damaged or Incorrect Orders
If you receive:
- A damaged item
- A defective product
- The wrong uniform
- An item with missing components
Please contact us within 48 hours of receiving your order.
To help us process your request quickly, include:
- Your order number
- Clear photos of the item
- Photos of the packaging
- A brief description of the issue
5. Refunds
Once we receive and inspect your returned item, we will notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days, depending on your payment provider.
Shipping fees are generally non-refundable unless the return is due to our error.
6. Order Cancellations
Orders may be cancelled only if production or shipment has not yet begun.
Once an order has been processed or shipped, it cannot be cancelled.
If you need to cancel an order, please contact us as soon as possible after placing it.
7. Return Shipping
Customers are responsible for return shipping costs unless:
- We shipped the wrong item.
- The item arrived damaged.
- The product has a manufacturing defect.
We recommend using a trackable shipping service when returning products, as we cannot guarantee receipt of items lost during transit.
8. Inspection of Returned Items
All returned products are inspected upon arrival.
We reserve the right to refuse returns that:
- Show signs of wear or use.
- Have been washed or altered.
- Are damaged due to customer misuse.
- Do not meet the conditions outlined in this policy.
9. Failed Deliveries
If a delivery cannot be completed because:
- An incorrect delivery address was provided,
- The customer is unavailable to receive the package, or
- The package is unclaimed,
additional delivery charges may apply for reshipment.
10. How to Request a Return
To initiate a return or exchange, please contact us with:
- Your full name
- Order number
- Contact phone number
- Reason for the return
- Photos of the item (if applicable)
Our support team will provide return instructions after reviewing your request.
Contact Us
If you have any questions about this Refund and Returns Policy, please contact us:
Website: https://knustuniforms.com
Email: support@knustuniforms.com
By placing an order with KNUSTUniforms.com, you acknowledge that you have read, understood, and agreed to this Refund and Returns Policy.
